Job title: Loyalty Manager
Employment type: Full Time
Experience: 3 to 6 years
Salary: Negotiable
Salary Type: Cost to Company
Job published: 24 September 2020
Job reference no: 2751362854

Job Description

  • Location: Cape Town
  • Employment Type: Permanent:
  • Seniority Level: Middle management
  • Qualification: Degree, NQF7
  • Experience: 3-6 years relevant experience
  • Remuneration Type: Cost to company
  • Remuneration Frequency: Monthly
  • Benefits: 21 days leave

SA’s fastest growing prepaid utilities provider is on the search for a Loyalty Manager to join our marketing team. With an in-house dev team, and a company culture that supports innovation, people development and diversity, this is one of the most dynamic technology companies to work for.

With values of respect, impact and agility influencing both customer and team engagements, this company is looking for a Loyalty  Manager who shares these values.

As a customer-centric role, the Loyalty Manager will act as the custodian of the loyalty portfolio and put the customer at the center of the company’s brand engagement and growth strategies. This position is responsible for both optimising the company’s current loyalty program for existing customers and creating value for potential consumers by developing, implementing and managing new initiatives (including customer acquisition, engagement, loyalty and retention programs).

This position is also responsible for evolving and executing loyalty strategy, developing 360 loyalty marketing plans inclusive of necessary incentives, partnerships, and messages to drive purchase frequency. Together with this, the Loyalty Manager will build a member base by developing a customer acquisition plan and creating, optimising, and evolving retention strategies to retain, grow, and strengthen the customer base.

3-6 YEARS PROVEN EXPERIENCE having worked as a Loyalty or Campaign Manager is essential. This team is looking for someone who is a team player with a solution-oriented outlook and who has the ability to build solid relationships, collaborate and influence team members. This person must have some understanding of marketing and measures of performance and also be an excellent writer and know how to use Google Docs effectively.